Registrations & complaints
Here's who we're registered with, how we're insured and what to do if something isn't right.
- Jones & Quinn Investments Ltd
- Registered in England and Wales, company number 16610056
- Registered office: 20 Wenlock Road, London, N1 7GU
- Based on the Wirral
- Email: hello@jonesandquinninvestments.com
We're members of The Property Redress Scheme, which gives you free, independent help if you have a complaint we can't resolve.
- Membership number: PRS057214
We're supervised by HM Revenue & Customs (HMRC) for anti-money laundering purposes. This is why we check the identity of everyone involved in a sale, both sellers and buyers.
- Registration number: XS006628128066
We're registered with the Information Commissioner's Office (ICO). You can read how we handle your information in our Privacy Policy.
- Registration number: ZC104568
- Professional indemnity insurance, arranged through Prosure Solutions Limited
- Combined liability insurance, arranged through iprism Underwriting Agency Limited
Making a complaint
If you're unhappy with anything we've done, we want to hear about it so we can put it right.
- 1.Tell us. Email hello@jonesandquinninvestments.com with your name, the property address (if there is one) and what's gone wrong.
- 2.We'll acknowledge it within 3 working days.
- 3.We'll investigate and give you a full written response within 15 working days. If we need longer, we'll tell you why and when to expect it.
- 4.If you're still not happy, you can ask The Property Redress Scheme to review it. You can do this once you've had our final response, or if 8 weeks have passed since you first complained. You need to contact them within 12 months of our final response.
The Property Redress Scheme
1st Floor Studio, Limelight, 3 Elstree Way, Borehamwood, WD6 1JH
Phone: 0333 321 9418
Website: www.propertyredress.co.uk
Their service is free for you to use.