Privacy Policy

This policy explains what personal information Jones & Quinn Investments collects, why we collect it, how we look after it and what your rights are. We've tried to keep it in plain English. If anything isn't clear, email us at hello@jonesandquinninvestments.com.

1. Who we are

Jones & Quinn Investments Ltd ("we", "us", "our") is the controller of the personal information described in this policy.

• Company number: 16610056 (registered in England and Wales)
• Registered office: 20 Wenlock Road, London, N1 7GU
• Based on the Wirral
• ICO registration number: ZC104568
• Email: hello@jonesandquinninvestments.com

We introduce people who want to sell a property to buyers and investors in our network, and we introduce investors to property opportunities. We're not estate agents, and we never buy the property ourselves.

2. Information we collect

If you ask for an assessment of your property, we collect:

• your name, email address and phone number
• the property address, type and condition
• your situation and the timeframe you're working to
• any notes or photos you choose to send us

If you join our investor list, we collect:

• your name, email address and phone number
• your investment experience, budget, timeframe, preferred strategy and goals

If you book a call with us, we collect your name, email address, phone number and the time you've chosen.

If you contact us, we collect your name, email address, your message and anything else you choose to tell us.

If you go ahead with a sale or purchase, we're required by law to check your identity. This means we collect identity documents (such as a passport or driving licence), proof of address and, for buyers and investors, information about where the money is coming from.

When you use our website, we may collect technical information such as your IP address, browser and device type, and the pages you visit. We collect this through cookies and similar technologies, with your permission where it's needed. See section 11.

From other sources, we may collect information that's publicly available, such as property records from HM Land Registry and company records from Companies House, and information from solicitors acting in a sale.

3. How we use your information and why we're allowed to

Data protection law says we need a lawful basis for using your information. Here's what we use it for, and the basis we rely on.

4. Messages from us

If you join our investor list, you agree to us contacting you about opportunities by email and WhatsApp. You can leave the list at any time by replying "stop", using the unsubscribe link in any email, or emailing hello@jonesandquinninvestments.com.

If you ask for an assessment, we'll only contact you about your property. We won't add you to any marketing list unless you ask us to.

We'll never sell your information.

5. Who we share your information with

We only share what's needed, and only with:

• Buyers and investors in our network. If you're selling, we share details of your property (such as its location, type, condition and photos) with buyers and investors who might be interested. We only share your name and contact details with a buyer once you've agreed to go ahead with them.
• Sellers. If you're buying or investing, we share your name and relevant details with the seller once you've agreed to go ahead.
• Solicitors and conveyancers acting for you or the other party, so the sale can complete.
• Service providers who help us run our business, including:
  • HighLevel (website hosting, forms, customer records, email and messaging)
  • Google Workspace (email and file storage)
  • WhatsApp, owned by Meta (messaging investors who've joined our list)
  • Calendly (booking calls)
  • Google Analytics (understanding how people use our website)
  • Google Ads and Meta, which owns Facebook and Instagram (advertising, only if you've accepted advertising cookies)
  • our accountants and professional advisers
• Regulators, law enforcement and redress schemes, where the law requires it, including HMRC, the National Crime Agency and The Property Redress Scheme. In some cases the law doesn't allow us to tell you we've made a report.
• A buyer of our business, if Jones & Quinn Investments is ever sold or restructured. Your information would continue to be protected under this policy.

Our service providers can only use your information to provide their service to us, and must keep it secure.

6. Transfers outside the UK

Some of our service providers, including HighLevel, Google, Meta and Calendly, store information in the United States or elsewhere outside the UK. When this happens, we make sure your information is protected by appropriate safeguards, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement. Email us if you'd like more detail.

7. How long we keep your information

After that, we securely delete or anonymise it.

8. Keeping your information safe

We use secure systems, limit access to the people who need it, and protect our accounts with strong passwords and two-factor authentication. No system is completely secure, but if something did go wrong, we'd act quickly and tell you and the ICO where the law requires it.

9. Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to us using your information based on our legitimate interests
• withdraw your consent at any time (this won't affect anything we did before you withdrew it)
• ask us to transfer information you gave us to another organisation

Some rights have limits. For example, we can't delete records the law requires us to keep. We'll explain if that applies.

To use any of these rights, email hello@jonesandquinninvestments.com. We'll reply within one month. There's no charge.

We don't make decisions about you using fully automated processes.

10. Age

Our services are only for people aged 18 or over. We don't knowingly collect information about anyone under 18.

11. Cookies

Cookies are small files stored on your device when you visit a website. We use three types:

• Essential cookies keep the website working, for example remembering your cookie choices and making forms work. These are always on.
• Analytics cookies (Google Analytics) help us understand how people find and use the site, so we can improve it.
• Advertising cookies (Google Ads and Meta Pixel) help us show our adverts to people who might be interested and see how well they're working.

We only use analytics and advertising cookies if you say yes. You can accept or decline them when you first visit, and change your choice at any time using the cookie settings link at the bottom of every page. You can also block cookies in your browser settings, though some parts of the site may not work properly if you do.

12. Links to other websites

Our website links to other sites, such as the Office for National Statistics and The Property Redress Scheme. We're not responsible for how those sites handle your information, so check their privacy policies.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

14. Questions and complaints

If you have a question or concern about how we use your information, email hello@jonesandquinninvestments.com and we'll do our best to sort it out.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113

We'd appreciate the chance to deal with your concern first, so please contact us before going to the ICO.